Why would you bother talking to your users?
Well, its interesting. You are asking them to classify information on an ongoing basis, be up to date on the policies and engage with the tool on a frequent basis.
Why would you not have/ask for a method to communicate with them? Why would you not want to keep them up to date?
We felt this was imperative to solve, to make simple and most importantly – make it valuable. So, we did. Service owners can update the panels their users see on a daily basis with any content – HTML, videos – whatever you need, whatever is appropriate for your organization.