Data443 Risk Mitigation, Inc.

Morrisville, NC
Full-time


Level I Support Engineer

YOU ARE CUSTOMER-CENTRIC. YOU ARE THE VOICE OF THE CUSTOMER. YOU TRACK, FOLLOW-UP, and GET THINGS DONE!

Act as inbound customer management for systems engineers, architects, devops and support personnel. Ability to parse issues, understand basic scenarios, capture customer contact and product details. Translate technical and organizational details between support, development, product management, partner and the customer.

Understand basic escalation procedures, communicate improvements and do whats right for all involved.

We have several data governance, compliance, eDiscovery and privacy products in our suite. This role will act as inbound for all of these products and more to come!

Technical Capabilities (some/all/most is acceptable)

LINUX OS (CentOS preferable)

PostGreSQL

PostFix, Office 365 + MS Exchange

general mail server experience

MS Active Directory, Azure AD

RAID arrays & controllers

AWS (Amazon Web Services) (EC2, S3, virtual instances)

basic networking

Internet Information Server (IIS)

Most importantly – a desire to be part of a growing, exciting, high energy, very high tech company.

You love working in a team, highly collaborative, can use all tools (Telephone!!!, Slack, GIT, JIRA, etc.).

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