Level I Support Engineer
YOU ARE CUSTOMER-CENTRIC. YOU ARE THE VOICE OF THE CUSTOMER. YOU TRACK, FOLLOW-UP, and GET THINGS DONE!
Act as inbound customer management for systems engineers, architects, devops and support personnel. Ability to parse issues, understand basic scenarios, capture customer contact and product details. Translate technical and organizational details between support, development, product management, partner and the customer.
Understand basic escalation procedures, communicate improvements and do whats right for all involved.
We have several data governance, compliance, eDiscovery and privacy products in our suite. This role will act as inbound for all of these products and more to come!
Technical Capabilities (some/all/most is acceptable)
LINUX OS (CentOS preferable)
PostFix, Office 365 + MS Exchange
general mail server experience
MS Active Directory, Azure AD
RAID arrays & controllers
AWS (Amazon Web Services) (EC2, S3, virtual instances)
Internet Information Server (IIS)
Most importantly – a desire to be part of a growing, exciting, high energy, very high tech company.
You love working in a team, highly collaborative, can use all tools (Telephone!!!, Slack, GIT, JIRA, etc.).